E-LEARNING INFO

Contact Us

To talk to an ELD expert, call us on 0845 474 4512. Alternatively, fill in
the form below, and we’ll get back to you ASAP.

E-LEARNING INFO

Contact Us

To talk to an ELD expert, call us on 0845 474 4512. Alternatively, fill in
the form below, and we’ll get back to you ASAP.

E-LEARNING INFO

Contact Us

To talk to an ELD expert, call us on 0845 474 4512. Alternatively, fill in the form below, and we’ll get back to you ASAP.

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    FAQs

    FAQs

    Yes. We can provide hosting in either entity should there be a specific requirement.

    Short answer? No, we use dedicated servers on virtual hosting.

    Longer answer? Cloud hosting uses multiple servers to service a single website; web hosting uses a single server; virtual hosting is the middle ground, removing the risk of a single point of failure for web hosting hardware but still offering exceptional scalability.

    For what we do, virtual hosting is our preferred option as it has both the resilience of cloud and the cost-effective benefits of web.

    Hosting levels are based on the volume (in GB) of course files you need to store (e.g., training materials, PDFs, images, saved student/learner submissions, etc.)

    If you need an idea of costs based on user numbers, this Quick Guide covers how to make an overall budget calculation.

    We proactively track site usage and send out emails when you’re on or over your current limit, giving you the opportunity to clear down and stay within your allowance. If that’s not possible, a pro rata invoice is raised to cover the remainder of your term.

    This page covers how it all works.

    Yes. All of our SLAs are published on this website. You can find the Shared Server Hosting SLA here, along with an all-SLA menu.

    The Quick Fix Promise (QFP) is a bit of basic support offered to all ELD hosting clients, based on a 15-minute-per-request resolution limit.

    It’s designed to fill the ‘I need help!’ gap for those who don’t need (or want) an official support agreement. And even those with support get the QFP, making paid-for hours stretch further.

    But if the issue takes longer than 15 minutes to fix or the request is in breach of our Fair Use Policy, charges will apply.

    The QFP covers bugs and snags after migration, installation or integration, as well as any core Moodle problems experienced due to upgrades or community improvements.

    If there are issues caused by client-implemented modifications or third-party customisations, a fix will incur a charge.

    No. If you’re an ELD hosting client and your issue falls under the QFP remit, a call will not be necessary for a fix.

    If you want calls for any other reason, however, you can schedule them as part of an official Project or Annual Support agreement, or organise them ad hoc for a fee via any of our contact options.

    If a fix will take longer than 15 minutes or doesn’t fall under the QFP remit, and you don’t have (or want) an official support agreement, you’ll be charged at Basic Rate for the time it takes to resolve.

    No. We aim to respond within 24 working hours, but there is no official timescale for resolution. If you want an official SLA, then you’ll need to pay for an Annual Support agreement.