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Unrestricted scalability

We track all resources but don’t apply caps, so fluctuations won’t impact daily activities. Instead, we proactively report on limits and usage, scaling you up without affecting experience.

Free Quick Fix Promise

All hosting clients get free basic Moodle support based on a 15-minute resolution limit per request. Covering bugs, snags, and minor issues, the QFP is peace of mind at no extra cost. Fair Use terms apply.

99.9% uptime

With out-of-hours automated patching and any planned downtime for upgrades scheduled to minimise disruption, our annual uptime guarantee offers optimal availability.

Automated backups

Server backups are automated nightly, stored securely in an off-site location, and kept for 30 days. Deleted something you shouldn’t have? We’ll restore available data with minimal interruption.

24/7 monitoring

Servers are monitored round-the-clock, with highly responsive alerting tools supporting maximised uptime and the fast resolution of any potential, emerging or critical issues.

Threat protection

Our infrastructure is anti-DDoS/IPS-enabled, with per-server protections including individual firewalls, intrusion detection (IDS), prevention (IPS), and denial-of-service (DDoS) software.

Data encryption

All data is encrypted in transit and at rest, protecting against interception and securing your sensitive information not only during transmission but also when stored.

Warm Standby as-standard

All hosting includes Warm Standby for disaster recovery, with optional Hot Standby for dedicated servers. With failover protections and redundancy built in, our infrastructure is always prepared.

If you want to upgrade your Moodle installation to IOMAD Office, we need to ensure the migration is smooth. This means checking that your site is on par with the standard builds we have for our servers and that your Moodle version is supported.

Pre-checks are part of the onboarding process, so there’s no charge for the check itself. If there are issues that need to be corrected, however, you will be quoted for the time required to do so. Planning to migrate from MoodleCloud or transition off a third-party platform? Then the steps are covered here.

You can find details of our general Health Check services here.