PREMIUM SERVICE

Moodle Hosting

Starting at 3GB and moving up in stages to 100GB+, our managed Moodle hosting is designed for budget
control at scale. Level up (pro rata) as usage dictates, paying only for the space you need.

PREMIUM SERVICE

Moodle Hosting

Starting at 3GB and moving up in stages to 100GB+, our managed Moodle hosting is designed for budget
control at scale. Level up (pro rata) as usage dictates, paying only for the space you need.

PREMIUM SERVICE

Moodle Hosting

Starting at 3GB and moving up in stages to 100GB+, our managed Moodle hosting is designed for budget control at scale. Level up (pro rata) as usage dictates, paying only for the space you need.

Scalable
& available

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Built for performance; backed by experts

Built for performance; backed by experts

Built for performance;
backed by experts

Unrestricted scalability

Unrestricted scalability

We track all resources but don’t apply caps, so fluctuations won’t impact daily activities. Instead, we proactively report on limits and usage, scaling you up without affecting experience.

We track all resources but don’t apply caps, so fluctuations won’t impact daily activities. Instead, we proactively report on limits and usage, scaling you up without affecting experience.

Free Quick Fix Promise

Free Quick Fix Promise

All hosting clients get free basic Moodle support based on a 15-minute resolution limit per request. Covering bugs, snags, and minor issues, the QFP is peace of mind at no extra cost. Fair Use terms apply.

All hosting clients get free basic Moodle support based on a 15-minute resolution limit per request. Covering bugs, snags, and minor issues, the QFP is peace of mind at no extra cost. Fair Use terms apply.

99.9% uptime

99.9% uptime

With out-of-hours automated patching and any planned downtime for upgrades scheduled to minimise disruption, our annual uptime guarantee offers optimal availability.

With out-of-hours automated patching and any planned downtime for upgrades scheduled to minimise disruption, our annual uptime guarantee offers optimal availability.

Automated backups

Automated backups

Server backups are automated nightly, stored securely in an off-site location, and kept for 30 days. Deleted something you shouldn’t have? We’ll restore available data with minimal interruption.

Server backups are automated nightly, stored securely in an off-site location, and kept for 30 days. Deleted something you shouldn’t have? We’ll restore available data with minimal interruption.

Fully managed

Fully managed

We handle everything technical, so you’re free to focus on the learning. From upgrades and patching to security and performance, an ELD-hosted LMS is in safe hands.

We handle everything technical, so you’re free to focus on the learning. From upgrades and patching to security and performance, an ELD-hosted LMS is in safe hands.

24/7 monitoring

24/7 monitoring

Servers are monitored round-the-clock, with highly responsive alerting tools supporting maximised uptime and the fast resolution of any potential, emerging or critical issues.

Servers are monitored round-the-clock, with highly responsive alerting tools supporting maximised uptime and the fast resolution of any potential, emerging or critical issues.

Threat protection

Threat protection

Our infrastructure is anti-DDoS/IPS-enabled, with per-server protections including individual firewalls, intrusion detection (IDS), prevention (IPS), and denial-of-service (DDoS) software.

Our infrastructure is anti-DDoS/IPS-enabled, with per-server protections including individual firewalls, intrusion detection (IDS), prevention (IPS), and denial-of-service (DDoS) software.

Data encryption

Data encryption

All data is encrypted in transit and at rest, protecting against interception and securing your sensitive information not only during transmission but also when stored.

All data is encrypted in transit and at rest, protecting against interception and securing your sensitive information not only during transmission but also when stored.

Warm Standby as-standard

Warm Standby as-standard

All hosting includes Warm Standby for disaster recovery, with optional Hot Standby for dedicated servers. With failover protections and redundancy built in, our infrastructure is always prepared.

All hosting includes Warm Standby for disaster recovery, with optional Hot Standby for dedicated servers. With failover protections and redundancy built in, our infrastructure is always prepared.

Moodle
hosting types

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All ELD hosting types get one free branch/version upgrade per 12-month period. Because the process involves downtime, version upgrades are executed only on instruction, and scheduling is always coordinated and agreed in advance.

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All ELD hosting types get one free branch/version upgrade per 12-month period. Because the process involves downtime, version upgrades are executed only on instruction, and scheduling is always coordinated and agreed in advance.

Shared

  • GB allowance for course file storage

  • Unlimited users permitted

  • Full Site Admin access as standard

  • Free domain/URL configuration

  • Free Premium Moodle App

  • Free 15-minute Quick Fix Promise

  • Free Warm Standby DR as standard

  • GB allowance for course file storage

  • Unlimited users permitted

  • Full Site Admin access as standard

  • Free domain/URL configuration

  • Free Premium Moodle App

  • Free 15-minute Quick Fix Promise

  • Free Warm Standby DR as standard

Dedicated

  • 100GB of storage as standard

  • Unlimited users permitted

  • Full Site Admin access as standard

  • Free domain/URL configuration

  • Free Premium Moodle App

  • Free 15-minute Quick Fix Promise

  • Free Warm Standby DR as standard

  • Optional Hot Standby DR by arrangement

  • Free UAT/staging environment

  • 100GB of storage as standard

  • Unlimited users permitted

  • Full Site Admin access as standard

  • Free domain/URL configuration

  • Free Premium Moodle App

  • Free 15-minute Quick Fix Promise

  • Free Warm Standby DR as standard

  • Optional Hot Standby DR by arrangement

  • Free UAT/staging environment

Moodle
hosting types

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat.

All ELD hosting types get one free branch/version upgrade per 12-month period. Because the process involves downtime, version upgrades are executed only on instruction, and scheduling is always coordinated and agreed in advance.

Shared

  • GB allowance for course file storage

  • Unlimited users permitted

  • Full Site Admin access as standard

  • Free domain/URL configuration

  • Free Premium Moodle App

  • Free 15-minute Quick Fix Promise

  • Free Warm Standby DR as standard

Dedicated

  • 100GB of storage as standard

  • Unlimited users permitted

  • Full Site Admin access as standard

  • Free domain/URL configuration

  • Free Premium Moodle App

  • Free 15-minute Quick Fix Promise

  • Free Warm Standby DR as standard

  • Optional Hot Standby DR by arrangement

  • Free UAT/staging environment

Moodle
migrations

If you want to migrate your Moodle installation, then we need to make sure that the process is smooth. This means checking that your site is on par with the standard builds we have for our servers and that your Moodle version is HQ supported.

Migrating your site isn’t just about shifting providers – the installation has to be a version supported by the server OS, too. If a version upgrade is needed, or you just fancy it as part of the process, we’ll confirm during scheduling.

Pre-checks are part of the onboarding process, so there’s no charge for the check or migration itself. If there are any issues that need to be corrected, however, you’ll be separately quoted for the time required to do so.

Planning to migrate from MoodleCloud or transition off a third-party platform? Then the steps are covered here.

If you want to migrate your Moodle installation, then we need to make sure that the process is smooth. This means checking that your site is on par with the standard builds we have for our servers and that your Moodle version is HQ supported.

Migrating your site isn’t just about shifting providers – the installation has to be a version supported by the server OS, too. If a version upgrade is needed, or you just fancy it as part of the process, we’ll confirm during scheduling.

Pre-checks are part of the onboarding process, so there’s no charge for the check or migration itself. If there are any issues that need to be corrected, however, you’ll be separately quoted for the time required to do so.

Planning to migrate from MoodleCloud or transition off a third-party platform? Then the steps are covered here.

FAQs

FAQs

Yes. We can provide hosting in either entity should there be a specific requirement.

Short answer? No, we use dedicated servers on virtual hosting.

Longer answer? Cloud hosting uses multiple servers to service a single website; web hosting uses a single server; virtual hosting is the middle ground, removing the risk of a single point of failure for web hosting hardware but still offering exceptional scalability.

For what we do, virtual hosting is our preferred option as it has both the resilience of cloud and the cost-effective benefits of web.

Hosting levels are based on the volume (in GB) of course files you need to store (e.g., training materials, PDFs, images, saved student/learner submissions, etc.)

If you need an idea of costs based on user numbers, this Quick Guide covers how to make an overall budget calculation.

We proactively track site usage and send out emails when you’re on or over your current limit, giving you the opportunity to clear down and stay within your allowance. If that’s not possible, a pro rata invoice is raised to cover the remainder of your term.

This page covers how it all works.

Yes. All of our SLAs are published on this website. You can find the Shared Server Hosting SLA here, along with an all-SLA menu.

The Quick Fix Promise (QFP) is a bit of basic support offered to all ELD hosting clients, based on a 15-minute-per-request resolution limit.

It’s designed to fill the ‘I need help!’ gap for those who don’t need (or want) an official support agreement. And even those with support get the QFP, making paid-for hours stretch further.

But if the issue takes longer than 15 minutes to fix or the request is in breach of our Fair Use Policy, charges will apply.

The QFP covers bugs and snags after migration, installation or integration, as well as any core Moodle problems experienced due to upgrades or community improvements.

If there are issues caused by client-implemented modifications or third-party customisations, a fix will incur a charge.

No. If you’re an ELD hosting client and your issue falls under the QFP remit, a call will not be necessary for a fix.

If you want calls for any other reason, however, you can schedule them as part of an official Project or Annual Support agreement, or organise them ad hoc for a fee via any of our contact options.

If a fix will take longer than 15 minutes or doesn’t fall under the QFP remit, and you don’t have (or want) an official support agreement, you’ll be charged at Basic Rate for the time it takes to resolve.

No. We aim to respond within 24 working hours, but there is no official timescale for resolution. If you want an official SLA, then you’ll need to pay for an Annual Support agreement.

Pricing

Pricing

Pricing

Pearl

£775
  • Storage
    3GB
  • Payment
    Yearly
  • Setup fee
    £125

Ruby

£1060
  • Storage
    5GB
  • Payment
    Yearly
  • Setup fee
    £125

Diamond

£1335
  • Storage
    10GB
  • Payment
    Yearly
  • Setup fee
    £125

Sapphire

£1610
  • Storage
    15GB
  • Payment
    Yearly
  • Setup fee
    £125

Opal

£2450
  • Storage
    25GB
  • Payment
    Yearly
  • Setup fee
    £125

Emerald

£3225
  • Storage
    35GB
  • Payment
    Yearly
  • Setup fee
    £125

M1

£5560
  • Disk
    100GB
  • Memory
    4GB
  • CPU
    2
  • Payment
    Yearly
  • Setup fee
    £520

M2

£6965
  • Disk
    100GB
  • Memory
    8GB
  • CPU
    4
  • Payment
    Yearly
  • Setup fee
    £520

M3

£8370
  • Disk
    100GB
  • Memory
    12GB
  • CPU
    6
  • Payment
    Yearly
  • Setup fee
    £520

M4

£9775
  • Disk
    100GB
  • Memory
    16GB
  • CPU
    8
  • Payment
    Yearly
  • Setup fee
    £520

M5

£11180
  • Disk
    100GB
  • Memory
    20GB
  • CPU
    10
  • Payment
    Yearly
  • Setup fee
    £520

M6

£12585
  • Disk
    100GB
  • Memory
    24GB
  • CPU
    12
  • Payment
    Yearly
  • Setup fee
    £520

*All prices ex VAT; all costs payable in GBP.