Moodle Support

With annual options, daily rates, and fixed-hour project bundles, Moodle support is always available exactly when you need it.

Hosted support

All hosted clients get the Quick Fix Promise, but if you need more than the Fair Use terms cover, choose one of our Moodle Hosted support agreements for annual peace of mind.

Remote support

For those who self-host or host with a third party, a Remote Moodle support annual agreement means that when you need help with your installation, there’s expertise on hand.

Startup support

If you only want something short-term or just need a boost to your Remote or Hosted agreement, pick a fixed-hour QuickStart bundle that matches your Moodle support needs.

Helpdesk available during office hours, Mon-Fri 9:30-5:30 (UTC/UTC+1)
Support for tool use, configuration, feature setup, course and admin settings
Assistance with optional Moodle plugins and ELD-installed third-party plugins

Reactive corrective maintenance, root-cause analysis, and bug fixes
Version upgrades (on request) for new major and stable branch releases
Help with data migration between releases, error messages, and alerts

Automatic application security patching and bug fixes for all installations
Remote Moodle support provided via shell access or server control panel
Dedicated static IP address or VPN available for Remote support clients

Remote pre-checks

Remote Moodle installations must pass a pre-check before support can be initiated. If there are issues impacting your system’s health, we’ll quote for the work required to resolve them, and only on completion will the agreement be live.

Integration services

To get more from your Moodle, consider Moodle.org plugins, Certified Integrators like BigBlueButton and LearnerScript, or request a custom plugin to do something totally new. Integration costs are based on time-required (Basic Rates).

Plugin pre-checks

Any third-party custom plugins must pass a pre-check before being installed on our servers. Any configuration or performance issues which result in support requests or corrective action will incur a charge (Basic Rates).

Bronze

£2285

Hours per month (avg)
2
Total hours
24
Payment
Yearly

Silver

£3220

Hours per month (avg)
3
Total hours
36
Payment
Yearly

Gold

£3955

Hours per month (avg)
4
Total hours
48
Payment
Yearly

Remote24

£2285

Hours per month (avg)
2
Total hours
24
Payment
Yearly

Remote36

£3220

Hours per month (avg)
3
Total hours
36
Payment
Yearly

Remote48

£3955

Hours per month (avg)
4
Total hours
48
Payment
Yearly

Remote OS

£3150

Increment
Per server
Payment
Yearly

QuickStart Basic

£650

Total hours
5
Valid for
6 months
Payment
In advance

QuickStart Core

£1250

Total hours
10
Valid for
6 months
Payment
In advance

QuickStart Premium

£1800

Total hours
15
Valid for
6 months
Payment
In advance

Flexi Basic

£6500

Total hours
50
Valid for
12 months
Payment
In advance

Flexi Core

£12500

Total hours
100
Valid for
12 months
Payment
In advance

Flexi Premium

£18000

Total hours
150
Valid for
12 months
Payment
In advance

Our services are modular, so you can build an agreement that suits you best

Our pricing is resource-based (GB or time) so you only pay for what you need

Our business is built on the OSS ethos and dedicated to open-source solutions

Project Support

Just need a bit of startup help, or are you planning complex customisations? Choose from a range of hourly bundles for Moodle support without the long-term commitment.

Pricing

Hot Standby DR

All annual hosting has Warm Standby as standard, but dedicated server clients have the option to upgrade to Hot Standby, speeding recovery up to a matter of minutes.

Information

Moodle Hosting

Our Moodle hosting packages are designed for cost-efficient growth, letting you scale up the levels as usage dictates, so you only ever pay for the space that you need.